Terms & Conditions


1.1 The conference is organized and managed by CRU Publishing Limited, a company registered in England and Wales with registration number 2504047 and registered office at Charles House, 108-110 Finchley Road, London NW3 5JJ.

1.2 References to “us” means CRU Publishing Limited and references to “we” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.

1.3 All applications to register for the virtual conference and access to conference content are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).

1.4 You acknowledge and accept that we have the right to publicly announce your participation in the virtual conference, using only Company Name and Job Title via the conference marketing campaign that includes but is not limited to website, emails campaigns and social media. Such announcements shall not be disparaging or otherwise adverse to your business. Please notify us if you would like to opt out of this via the options provided in the registration form or at: [email protected].


2.1 All applications to register for the conference are subject to availability and you making full payment.

2.2 Delegate passes issued for use at the conference are valid for named attendee only and, subject to clause 4.2 below, cannot be transferred unless agreed by the organizer.


3.1 Our prices for attending the conference, and for purchasing access to conference content, are set out on the relevant registration booking form or the relevant purchase order form or can otherwise be obtained from us upon request or from our website. Prices may be subject to change from time to time.

3.2 If your booking has been confirmed an invoice will be sent to you within ten (10) working days setting out the relevant payment instructions and terms. Payment is due immediately on receipt of this invoice.

3.3 If you apply to register for the conference less than two (2) weeks before the date of the conference we will only accept payment by a credit card unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the conference you (or the attending delegate) you will not have access to the virtual event. We reserve the right to cancel your booking at any time if payment is not made.

3.4 You acknowledge and accept that if payment is not made in accordance with this Clause 3, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).


4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing, platform and/or location of the conference or the advertised speakers. We reserve the right to do this at any time. Where we alter the time, platform and/or location of the conference, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the conference) or the opportunity to attend the conference as varied.

4.2 If you are unable to attend the conference we welcome substitute delegates attending in your place at no extra cost provided that we have at least 2 days prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email at: [email protected].

4.3 No refunds will be given in respect of any cancellations or non-attendance.

4.4 CRU Publishing Ltd. cannot be held liable for poor internet connections or software platform failure. CRU Publishing Ltd. cannot be held liable for harm to any device or loss of data. No refund will be due if there is a software or internet failure. It should be noted that Third Party Services are not owned or controlled by CRU Publishing Ltd. CRU Publishing Ltd. has no control over, assumes no responsibility for the content, privacy policies, or practices of any Third Party Service. If you access a Third Party Service through the Services, you do so at your own risk, and you acknowledge that neither these Terms and nor any other CRU Publishing Ltd. policy, including CRU Publishing Ltd. Privacy Policy, apply to your use of such sites.

4.5 CRU Publishing Ltd. shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the conference as a result of an event outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).


5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the conference and virtual exhibition (including but not limited to any documentation packs or audio or audio-visual recording of the conference) (“Content”) are owned by us or are included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

5.1.1 upload any Content into any shared system;

5.1.2 include any Content in a database;

5.1.3 include any Content in a website or on any intranet;

5.1.4 transmit, re-circulate or otherwise make available any Content to anyone else;

5.1.5 make any commercial use of the Content whatsoever; or

5.1.6 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

5.2 The Content does not necessarily reflect our views or opinions.

5.3 Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

5.4 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.


6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to a conference, shall be limited to the price paid by you in respect of your booking to attend the conference.

6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference.

6.4 Nothing in this these Terms and Conditions shall limit or exclude either party's liability for:

6.4.1 Death or personal injury caused by that party's negligence, or the negligence of that party's employees, agents or sub-contractors;

6.4.2 Fraud or fraudulent misrepresentation; or

6.4.3 Any other liability which cannot be limited or excluded by applicable law.


7.1 You warrant that you shall:

7.1.1 Comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;

7.1.2 Comply with such of our anti-bribery and anti-corruption policies as are notified to you from time to time; and

7.1.3 Promptly report to us any request or demand for any undue influence or other advantage of any kind received by or on behalf of you in connection with the performance of these Terms and Conditions.

7.2 Breach of this clause 7 shall be deemed a material breach of these Terms and Conditions.


8.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.

8.2 You acknowledge that in registering a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.

8.3 CRU Publishing Limited is part pledges to trade legally and respect all laws including the Trade Sanctions imposed by EU and US Governments. We operate a Group Sanctions Policy which means that we cannot allow attendees at our conferences to be based, residing or connected with a country or organization subject to EU and/or US Government sanctions and CRU reserves the right to refuse bookings from or entry to any such persons or organizations

8.4 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.

8.5 You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

8.6 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.

8.7 CRU Publishing Ltd. expects delegates to observe all relevant competition laws at this conference and any related events. Participants are individually responsible for their compliance when attending this event. Any talks, presentations or discussions must be fully compliant with competition laws and delegates are reminded that they must not raise discuss or exchange commercially confidential information relating to the companies which they represent. If in any doubt, delegates should seek their own legal advice.

8.8 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.


9.1 CRU retains the right to record all activity and interaction on the virtual event platform, excluding the contents of chats, messages and video calls. CRU has the right to publish any public platform interactions (excluding the contents of chats, messages and video calls) on websites, social media platforms and in printed brochures.

9.2 Information on the visitors to virtual exhibition stands and their activity within that virtual exhibition may be passed to 3rd party owners of those virtual exhibitions.

9.3 Information on the visitors to a conference session and their activity within those sessions may be passed to 3rd party presenters within those sessions.


This conference is an open forum and the content of papers and presentations given by guest authors and speakers from companies other than CRU and its subsidiaries and any opinions expressed therein are the responsibility of the authors and speakers concerned and are not endorsed by CRU Events. CRU Events disclaims all liability for any tort or damage arising out of any statement or opinion made in any paper or presentation by any guest author or speaker.

Please click here for our privacy policy. Christyna – please make sure this link here goes to the page on the Tampa Steel Conference Website that contains the Privacy policy information below

Privacy Policy (updated 2020)

This Privacy Notice was last updated on 28th May 2020

This Privacy Notice explains what information CRU International Ltd (‘CRU’, ‘we’, ‘us’, and ‘our’) gather about you, what we use that information for, and who we give that information to. It also sets out your rights in relation to your information and who you can contact for more information or queries. 

We take data protection very seriously and we are committed to protecting your personal information. This Privacy notice describes how we handle personal information collected by any means, including through our main website www.crugroup.com , its sub domains and any other marketing or events websites. It is our policy to collect only the minimum information required from you. If you believe we have collected excessive information about you, please contact us at c[email protected] to raise any concerns you may have.

In this Privacy notice your personal information is sometimes called “personal data”. We sometimes collectively refer to handling, collecting, protecting or storing your personal information as ‘processing’. Although you do not have to provide any of your personal information to us, if we ask you to do so and you refuse, we may be unable to provide you with the information, goods or services you want from us.

Personal information
Personal information is anything that enables you to be identified or identifiable, e.g. your name, address, email address, telephone number. Collection of personal information Below are some examples of how you may provide personal information to us:

  • Entering into contractual negotiations with us
  • Searching and browsing our websites for content
  • Completing surveys that we use for research purposes
  • Requesting to be kept updated about our events and conferences
  • Contacting us for information
  • Being photographed and/or filmed
  • Asking us to provide a service to you or on your behalf
  • Subscribing to or ordering newsletters and/or publications
  • Registering for and/or attending our events and conferences
  • Submitting CVs or work history information
  • Filing in forms on our website
  • Providing us with business cards or other contact information


Use of personal information
When you provide personal information to us, we may use it for any of the purposes described in this Privacy Notice or as stated at the point of collection (or as obvious from the context of collection), including to:

  • Negotiate a contractual agreement or arrangement
  • Develop our businesses and services
  • Promote our products, services, conferences and events
  • Conduct quality and risk management reviews
  • Any other purposes for which you provided the information to us, including any of the purposes given in the ‘Collection of personal information’ section above. 
    • Provide a service that you have requested
    • Provide newsletters, publications and information
    • Administer and manage our websites
    • Monitor and enforce compliance with our Terms of Business


We do not collect personally identifying information for sale to third parties.

Legal grounds for processing personal information
We rely on one or more of the following processing conditions

  • To perform our contractual obligations to you
  • To satisfy our legitimate interests in the effective delivery of information about our products and services to you and in the effective and lawful operation of our businesses
  • To satisfy any legal and regulatory obligations to which we are subject
  • (Where no other condition for processing is available) if you have agreed to us processing your personal information. 


Security of personal information 
We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized persons are provided access to personally identifiable information we have collected, and such individuals have agreed to maintain the confidentiality of this information. Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal data, but we cannot guarantee the security of data transmitted to or by us.

Sharing personal information
We may transfer, share or disclose the personal data we collect from you to third parties (and their respective subcontractors, and/or their subsidiaries and affiliates) for:

  • The purposes for which the information has been submitted
  • The purposes listed above under use of personal information
  • The administration and maintenance of our websites
  • The promotion of our conferences and events and/or
  • Other internal or administrative purposes.


We also may transfer share or disclose personal data to any other third-party service provider which is critical in the fulfilment and operation of our business e.g. providers of identity management, website hosting and management, data analysis, data backup, security, mailing services, hotels (and other venues) in connection with where conferences and events we host or co-host and storage services etc. The third-party providers may use their own third-party subcontractors that have access to personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

International transfers of personal information

Your personal information may be transferred to and stored outside the country where you are located. This includes countries outside the European Economic Area (EEA) and countries that do not have laws that provide specific protection for personal information.
Where we collect your personal information within the EEA, transfer outside the EEA will be only:

  • To a recipient located in a country which provides an adequate level of protection for your personal information; and/or
  • Under an agreement which satisfies EU requirements for the transfer of personal data to data processors or data controllers outside the EEA, e.g. standard (model) contractual clauses.


Other disclosures
We may also disclose personal information to third parties under the following circumstances:

  • When explicitly requested by you
  • When required to deliver publications or reference materials as requested by you
  • When required to facilitate conferences or events hosted by a third party
  • For regulatory compliance purposes; and/or
  • As otherwise set out in this privacy statement.


We may also disclose your personal information to law enforcement, other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law or regulation. This includes disclosures outside the country where you are located.

Retention of personal information
We will retain your personal information only for as long as we need it, given the purposes for which it was collected, or as required to do so by law.

If you select any preferences such as issues, topics, subjects or industries, you may receive email communications related to those self-selected topics. If you want to unsubscribe from mailing lists or any subscriptions, you should look for and follow the instructions we have provided in the relevant communications to you. Alternatively, you can at any time contact us to request that such communications cease by emailing [email protected] If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honor your request.

Conferences & Events
To help you maximize networking and business opportunities at our conferences and events, your job titles, company names and country may be included on our conference/event website. If you do not want any of this information to be included, please contact us at [email protected]

It is our policy to photograph and/or film speaker, delegates and others attending our conferences and events. If you do not want to be included in photographs or to be filmed, please let us know by contacting us at [email protected]

Virtual Events
All activity and interaction on the virtual event platform is recorded, excluding the contents of chats, messages and video calls. CRU has the right to publish any public platform interactions (excluding the contents of chats, messages and video calls) on websites, social media platforms and in printed brochures.  Information on the visitors to virtual exhibition stands and their activity within that virtual exhibition may be passed to 3rd party owners of those virtual exhibitions. Information on the visitors to a conference session and their activity within those sessions may be passed to 3rd party presenters within those sessions. If you do not want any of your activity within a virtual event to be recorded, please contact us at [email protected]  

Rights in relation to your information
You have certain rights in relation to the personal information we hold about you. In particular, you have the right to:

  • Request a copy of personal information we hold about you
  • Ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete
  • Ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information
  • Object to our processing of your personal information; and/or
  • Withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).


If you would like to exercise these rights or understand if these rights apply to you, please contact us.

Automated decision-making
We will not use your personal information for automated decision-making.

Our websites 
Our Websites may link to third-party sites not controlled by us and which do not operate under our privacy practices. When you link to third-party sites, our privacy practices no longer apply. We encourage you to review each third-party site's privacy policy before disclosing any personally identifiable information.

When you use our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customize our site according to your individual interests
  • To speed up your searches
  • To recognize you when you return to our site
  • To deliver content, including ads relevant to your interests, on our sites or on third party sites. 


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Contact us
If you have any questions or complaints about this Privacy Notice or the way your personal information is processed by us, or would like to exercise one of your rights set out above, please contact us by one of the following means:

  •  Form: https://www.crugroup.com/contact-us/
  •  Post: 1st Floor MidCity Place, 71 High Holborn, London, WC1V 6EA, United Kingdom
  • Alternatively, you may contact our Data Protection Officer on +44 (0) 333 101 4399

You also have the right to lodge a complaint with your local data protection regulator, which in the UK is the Information Commissioner Office (ICO). The ICO can be contacted by the following means:

  • https://ico.org.uk/global/contact-us/email/
  • Telephone: 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).
  • If you're calling from outside the UK please call +44 1625 545 700.
  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5A, United Kingdom